ACECA

FAQ

Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about American Computers & Engineers, or if you need support, please give us a call at 310-268-0500 or send us an email at [email protected].

All rentals are for a minimum period of one month, regardless of how many days the rental has been used. Once the first month is over, rental charges will be prorated on a daily basis.

Once the first month is over, rental charges will be prorated on a daily basis.

Note: Starting the third month of a rental, and on every odd-numbered month after that, the rental rate is reduced by 5% (open POs only).

The rental period starts on the day equipment leaves our office, and ends on the day equipment returns to our office.

Buyout Disclaimer: ACE is in the rental business. It does not publish a retail price list for its rental products. Reason? No two systems it assembles are alike. To make a buyout possible, ACE must establish a retail price first. That price can be determined only after the rental system has been ordered as a rental, built, tested, and shipped to the customer. The option to buy cannot be exercised until after six months of rental (some exceptions may apply). Details: 1) The buyout price consists of ACE’s retail price on the date the rental starts, minus 50% of the rental accrued on the day the customer makes the purchase (buyout). 2) The buyout price is determined only after all rental invoices have been paid. 3) ACE’s retail price is usually indicated on the first rental invoice relating to that rental order. In case it is not, the customer can request a copy. For Apple products, or other products that are not assembled by ACE, ACE’s retail price is usually Apple’s retail price plus a markup. 4) Any modification(s) to the equipment belonging to a particular rental order will invalidate the 50% discount proposed herein and will cause the rental purchase order to start anew from the date of the modification. 5) The 50% deduction is on an item-by-item basis and is not to be construed as a credit. It is not transferable from one item to another. It is not transferable from one customer to another. It does not survive the return of the rental. 6) Unless otherwise agreed, ACE’s rental warranty will be extended by three months starting on the day the buyout is concluded, provided the equipment is still supported by ACE. 7) Sample Buyout Chart

Our prices are determined on the basis of the customer picking up the equipment from our office on the day the rental starts, and returning the equipment back to our office on the day the rental ends. Any other arrangements are to be negotiated on a case by case basis. See Section 5 of our Rental Agreement: Delivery: ACE is located in the West Los Angeles area of Los Angeles County. Unless otherwise agreed, the Equipment shall be either picked up by CUSTOMER or shipped to CUSTOMER at CUSTOMER’s expense to a location agreed upon by ACE and CUSTOMER.

Local Customers: Most of the time, a system malfunctions due to software issues. In such a case, it is recommended that the user discuss the issue with one of our technicians before returning the system to our office in Los Angeles for a no-charge repair or exchange.

Remote Customers: When entering into a rental agreement with AC&E, the customer enters also into an agreement with a freight company that is not related to AC&E, to transport the rental equipment from and back to AC&E, thus incurring freight charges that are outside AC&E’s control. Freight costs are the responsibility of the customer and cannot, under any circumstances, be attributed to AC&E. In the event repair and/or exchange of a malfunctioning item is requested, it falls on the customer to arrange with the shipper for the return of said item to our office in Los Angeles where it will be repaired at no charge before it is sent back to the customer. Please refer to Section 8 of our Rental Agreement.     

We accept payment via check, wire transfer, or credit card (provided customer agrees to pay a 3% surcharge).

New customers: In the event no credit line has been established with ACE, a customer can still secure a rental in a timely manner by prepaying ACE the full list price of the rental equipment (which will be refunded to them when the equipment returns to ACE). The refund will consist of the full list price they have paid, minus the rental charges, sales tax, and any surcharges accrued.  

All rental customers are required to sign a rental agreement with ACE. Our rental agreement applies to U.S. customers only. Non-U.S. customers can do business with us by meeting the following conditions:

  • By having a qualifying U.S. representative transact on their behalf (after they establish credit with us). See Section 8. Security Deposit.
  • Or… by prepaying ACE the full list price of the rental equipment (which will be refunded to them when the equipment returns to ACE). The refund will consist of the full list price they have paid, minus the rental charges, sales tax, and any surcharges accrued.
  • Payments (back and forth) can be made by wire transfer or credit card (3% surcharge applies for all credit card transactions).